1
Ticket System
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When submitting a ticket, please include:
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SLA Number
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A short description of the issue or request
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Any relevant details, screenshots, or links
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Our team will review your ticket and keep you updated directly in Jira.
2
SLA
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If you have an active SLA, you can expect answers within 2 business days.
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The SLA agreement regulates the terms and conditions
3
FAQ - SLA
Do you need remote access?
Remote access is required in some cases.
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Can I call you?
Support is always provided through the ticket system, and if needed, our technicians will schedule a call.
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Can I add more sensors and projects to my SLA?
Yes, reach out to martin@flasheye.se to adjust your SLA.
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What is the password to your online guide?
The password was sent in the SLA onboarding e-mail. If you can't find it send a ticket or e-mail to support@ƒlasheye.se.
